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BCMR Desktop software will give supervisors the real-time and historical data that they need. New customers will view BCMR Desktop software as a highly functional, low-cost, MIS solution that can be included with the overall call center package.
Avaya CMS provides the information and management tools customers need to monitor and analyze the performance of their contact center operations, showing where improvements are needed and where to take fast effective action.
Supports total recording for compliance purposes, selective recording, and record-on-demand as your requirements dictate.
Avaya Operational Analyst is a complete operational performance reporting and contact center analytics environment for multichannel contact centers.
A unified platform for recording and analytics, mining contact center interactions for intelligence and strategic decision making.
An IP recording product for small to mid-size businesses and contact centers using traditional or IP endpoints.
Records agents' customer voice interactions and corresponding computer desktop activities for evaluation and analysis.
The Impact 360 Workforce Optimization (WFO) Package from Witness Systems powered by Avaya is a complete workforce optimization solution.
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